Store Policies

Ponds and Pets offers the following Returns Policy:

We offer a 15 Day Money Back Guarantee. If within 15 days you decide to return your purchase please follow the directions below, after you have received your Return Authorization Number R.A.N. and we have received the returned product we will issue a refund less the outlined fees

We deduct the actual shipping and handling fees and a 15% Restocking fee. If you are exchanging your item for another, the restock fee is 10%. This applies to most items unless noted in writing. Credits are usually processed with 14 days of receipt of item. If your item was used and we decide to accept th return there will be a 30% restocking fee and the actual shipping and handling fees.

Lamps Including UV and Halogen cannot be returned for any reason.

Merchandise must be returned in the original condition as delivered to you. This means that the item is not used (even for a few seconds) is resalable with all materials that the item came with including the original box and inserts.

Closeouts, special orders, cut items such as tubing, pond liner and underlayment; foods, water treatments, UV lamps and halogen bulbs as well as Special sales and Weekly and monthly specials are not returnable.

Return Policy only applies to website sales.

All returns must be sent to us at the senders expense.

Pondsandpets.com cannot incur shipping charges for returned packages.

Returned items must have a Return Authorization Number Clearly noted on the top of the box. Items that do not have this number will be be refused at the senders expense.

To obtain a R.A.N. E-mail us here. Be sure to include your name, invoice #, item being returned, reason for return.

Damaged and Defective Items:

If your purchase is found to be defective or damaged within 3 days of arrival, please call us and let us know so that we can take care of it. After 3 days please look to your warranty information if applicable.

Any damages incurred from packages shipped via UPS or FedEx will be claimed by us. Packages shipped by USPS will need to be claimed by the receiver. Please allow up to 30 days for processing.

If an item is defective when received please contact us immediately and we will assist you in getting this corrected. We cannot give you your money back just because an item is defective, damaged or lost in transit.

Refusal of Shipment

Please know what you are ordering when you order and if you have any questions, please ask us before ordering.

For orders that are refused you will be liable for the full cost of the products, shipping and handling charges and any applicable restock fees. We do not give refunds on refused orders. At our full discretion we may decide to take the item back. If we do take the items back they will have the same terms as our standard return policy. This is done at our discretion.

Warrantees

Warrantees are handled by the respective manufacturers. Although we are authorized distributors for the products that we sell we have chosen not too take products in for warranty repair or replacement. Please call us if you need to get the manufacturers information and/or a copy of your invoice.

Liability Policy

We are not liable for misuse or wrongful operation of any products that we sell.

Instructions must be followed completely.

A GFCI (Ground Fault Circuit Interrupter) device must be used with all pumps, lighting and electrical devices used in and around water.

Pumps for outdoor use should only be purchased with a 3 Prong grounded cord.

Thin cord 2 prong items should be limited to indoor use only.

Submersible Pumps, lighting and other electrical equipment should not be used in or around a swimming pool and proper safety should always be followed.

Use safety in and around ponds when small children are present. Do not assume they are safe.

When building your pond you should check with your local utilities for underground pipes, cable and power lines as well as your local zoning authorities for proper guidance.

Price Change Policy

We reserve the right to change pricing at anytime and without notice. We are not responsible for typographical errors or errors with photographs and will not be liable for misprinted information or obligated to sell an item at an advertised price. Information on our website is compiled from the manufacturers catalogs, websites and pull sheets. Photos and illustrations are used on items and can be similar but not exact representations of the item. If in doubt please contact us before purchasing, we are always happy to assist you.

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